KCC Scams Update

29 September 2023
Dear Kent Residents

This week we have had reports of scammers calling by telephone claiming to be your current energy supplier. These calls have resulted in unauthorised changes to another energy supplier. Even if you have heard the scam before please warn and inform others, criminals change their tactics to try and catch us out.

For the latest scams alerts as we receive them please add us on Instagram or Facebook.

Kind regards

Victim Safeguarding Officer

The Positive Wellbeing service are encouraging you to come together, raise your mugs, and support a wonderful cause. Here’s how you can get involved in Macmillan’s Biggest Coffee Morning:

1. Host: Whether it’s virtual or in person, gather your friends, family or colleagues and take a moment to connect

2. Donate: consider donating to the official Macmillan Coffee Morning fundraiser or another charity of your choice

3. Share: capture the smiles, laughter and heartwarming moments and share them with the hashtag #MacmillanCoffeeMorning

Positive Wellbeing begins with connection. To find out more about Positive Wellbeing and the services we offer, visit our website

“Puppy smuggling, illegal breeding and organised dog theft are serious crimes.”

Criminal gangs have profited from the pandemic and people’s desire for a canine companion – and, sadly, they’re also profiting from a surplus of dogs in neighbourhoods since the lockdowns as people have found looking after a dog more of a burden than they had anticipated and abandoned their new pets.

If you are thinking of buying a puppy, did you know that if you buy through an unauthorised source, you could be funding organised crime?

Help to stop organised crime and cruelty to animals by contacting Crimestoppers on 0800555111 what you know. You’ll stay 100% anonymous.

More information on the Crimestoppers website.

Kent Police warn of scam emails offering streaming memberships

Be on the lookout for phishing emails offering annual Netflix and Amazon Prime
subscriptions for just £2. The emails use Netflix and Amazon branding and ask that you click on a link that will help you ‘claim the deal’.

However, it is all a SCAM and the link takes you to a convincing looking website where the criminals will look to steal your personal and financial data.

Never click on links in unsolicited emails.

Forward suspicious messages to

If you think that you may have been a victim of this or any other type of scam, then contact your Bank immediately, which you can do by ringing 159 and report it to Action Fraud at or call 0300 123 2040.

Energy Supplier Scam

⛔ Kent resident was called from a scammer claiming to be their energy supplier. They were sold a new tariff and resident gave his bank details over the phone as they assumed they would be staying with the same provider. In actual fact they were switched to an unknown provider.

For advice and to report contact Citizens Advice on consumer helpline 0808 223 1133 or report to Action Fraud on 0300 123 2040.

Asda recalls classic boneless chicken dinner joint

Date Code: 01 OCT
Price: £4.40
Barcode: 505717286406

What’s happened?
This product may contain Gluten which is not declared on the packaging.

What you should do?
If you have purchased ASDA Classic Boneless Chicken Dinner Joint, UB 01 OCT, please bring it back to your nearest store where you will be given a full refund. You do not need your receipt.

Read the alert from Asda here

Hotel Chocolat recalls Hotel Chocolat Choose Your Poison because it may contain pieces of glass

Product Details
Pack size: 160g
Lot number: 23205, 23206, and 23207
Best before: January 2024

❎ Advice to consumers
If you have bought the above product do not eat it. Instead, return it to the store from where it was bought for a full refund. For further information contact Hotel Chocolat at

More information here


Report scams and get advice from Citizens Advice consumer helpline 
If you have information on doorstep criminals, counterfeit, fake or illegal goods, illicit tobacco, loan sharks or those selling restricted items to underage kids, call the charity Crimestoppers 100% anonymously on 0800 555 111 
To report scams and get advice on consumer issues call Citizen’s Advice consumer helpline on
0808 223 1133.


Trading Standards Checked carries out checks on traders so customers can have peace of mind when choosing a tradesperson to do work in their home.

Please help to keep your family and community safe. If you need work done in your home or garden, visit the website to find a safe local tradesperson.

Please share with your community


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You can view our Privacy Notice at any time. It explains what personal data we hold about you, how we collect the data and how we may use and share information about you. We are required to give this information under the data protection law.
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