KCC Scams Update


14 July 2023
Dear Kent Residents

This week we have received an urgent product recall for Stoves, Belling and New World. They are asking for customers to book immediate modification to unsafe gas range cookers, details below. There is also a recall from Home Bargains for SCI-MIX Nutrition Ultra Muscle due to high levels of caffeine.

For the latest scams alerts as we receive them please add us on Instagram or Facebook.

Kind regards

Victim Safeguarding Officer

How to spot fraud and steer clear of scams – Advice from Paypal

With the increase in the cost of living, it’s understandable that people are looking for ways to save money wherever possible. Unfortunately, criminals are tapping into these concerns for their own financial gain – with UK Finance seeing a total of over £609.8 million stolen through fraud and scams in the first half of 2021.

Read in full here

This scam is doing the rounds again via Text and Whatsapp.

Residents are being contacted by someone impersonating a family member who claims to need help as their phone has broken.


You may be aware of this scam but many others are not. Please alert friends and family.

✅ To report scams and get advice contact Citizens Advice consumer helpline 0808 223 1133.

We have reports of residents losing money to crypto investment scams

The Financial Conduct Authority warns cryptoassets, like Bitcoin and Ether (also known as cryptocurrencies), are not regulated in the UK. They have previously issued consumer warnings on the risks of investing in cryptocurrency Contracts for Difference (CFDs) and Initial Coin Offerings.

The cost of living can make us all more anxious about our money and looking for ways to increase our savings. But don’t get caught out by scams. Warn friends and relatives.

URGENT SAFETY WARNING UPDATE: Stoves, Belling and New World renew calls for customers to book immediate modification to unsafe gas range cookers.

🚨 Owners of the affected models, who have yet to do so, need to urgently contact Stoves, Belling and New World to book a modification. Contact them on 0800 110 5728 or email

Consumers are warned that incorrect use of these products poses a serious risk of carbon monoxide poisoning, until a critical modification has been made.

The full list of affected models can be found here 

Sci-Mx Nutrition recalls Sci-Mx Nutrition Ultra Muscle Strawberry Flavour because of high levels of caffeine

🚨 Sci-Mx Nutrition is extending their recall of Sci-Mx Nutrition Ultra Muscle Strawberry Flavour sold at Home Bargains because high levels of caffeine have been found in the product. This makes the product unsafe to consume. Some of these products were found to contain levels of caffeine at levels that could be fatal.

Product Details
Pack size: 1.5kg bags
Batch code: W110429, W110430, W110431
Best before: March 2025

Advice to consumers
If you have bought the above product, please do not consume it. Instead, contact Sci-Mx customer careline at and they will arrange a full refund.

Full information on Food Standards Agency here

Report scams and get advice from Citizens Advice consumer helpline 
Watch Cost of Living Newscast Episodes

If you have information on doorstep criminals, counterfeit, fake or illegal goods, illicit tobacco, loan sharks or those selling restricted items to underage kids, call the charity Crimestoppers 100% anonymously on 0800 555 111 
Report to Crimestoppers

To report scams and get advice on consumer issues call Citizen’s Advice consumer helpline on
0808 223 1133.
Report to Citizens Advice


Trading Standards Checked carries out checks on traders so customers can have peace of mind when choosing a tradesperson to do work in their home.

Please help to keep your family and community safe. If you need work done in your home or garden, visit the website to find a safe local tradesperson.

Visit Trading Standards Checked

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