KCC Scams Update

24 November 2023
Dear Kent Residents

This week we have had reports from Kent Police of Courier Fraud in West Kent, Maidstone, Rochester and Sittingbourne.The Police would never telephone and ask for your bank card and pin number to be collected by a courier or withdraw cash to assist in an investigation. Please continue to warn friends and family.

For the latest scam alerts as we receive them please add us on Facebook or Instagram

Kind regards

Victim Safeguarding Officer

Kent Police report multiple incidents of Courier Fraud in West Kent, Maidstone, Rochester and Sittingbourne

❌ All reports say residents receive a call from the Police and they either need to give their address for a courier to come and get their bank card or money. The scam can change from having a family member arrested and you need to call 999 or that fraud has taken place on your account.

These are all scams.

❎ The Police would never telephone and ask for your bank card and pin number to be collected by a courier or withdraw cash to assist in an investigation.

❎ Always check the dialing tone after your call to ensure scammers are not still on the phone, use another telephone if possible or call a trusted friend first.

If a courier arrives at your property ring 999. Please warn and inform friends and family.

If you think that you may have been a victim of this or any other type of scam, then contact your bank immediately, which you can do by calling 159.

Kent Police report of a new gift card scam

We’ve received reports of a concerning scam targeting Kent residents. Scammers impersonate your friends or family members in emails, asking for you to purchase sending gift cards on their behalf as they are either short of money at that time or having problems with their online banking.

This is a scam.

If you receive such an email and have doubts, contact the person using a known phone number to verify the request’s authenticity. Remember the Kent Police fraud awareness message: Never Assume, Never Believe, Always CONFIRM.

Kent residents targeted with criminals impersonating The Post Office.

⛔ Resident received a phone call from a fraudster impersonating The Post Office. They said there was a parcel in their sorting office and to provide bank details to get it resent to their address.

This is a scam.

Thankfully the next day the residents bank called them to let them know they had frozen their account due to potential fraud but not to worry and they will look into it for them. The scam payment was a total of £849 which flagged to the bank that this was a scam.

Fake email impersonating DVLA sent to Kent residents

⛔ We have received information that Kent residents have received emails claiming to be from the DVLA asking them to fill out a form and provide bank account details.

This is a scam.

The resident noticed the website address appeared to be wrong and that DVLA do not usually ask for bank account details so they did not opened the form.

Kent resident scammed when buying a secondhand vehicle online.

⛔ Resident purchased a van online and sent the money. The van advertised was a fake and did not exist and the address provided was nothing to do with the sale. After making a 12 hour round trip the resident is now out of pocket and the phone number for the seller is turned off.

This is a scam.

Watch our Cost of Living newscast ‘How To Buy A Secondhand Car In UK’ to get tips on how to buy online safely

Mobile Phone Contract Scam

⛔ Resident received three separate letters from mobile companies saying they had opened credit agreements with them. The statements said the resident had failed to make payments and to contact them. The resident never signed up for this.

This is a scam.

Scammers will impersonate reputable companies through direct mail as well as email, text and phone calls to try to obtain your financial details. They can also commit fraud and sign up for packages under your name if they have your personal details.

“Acebuche Administration may be providing or promoting financial services or products without our permission. You should avoid dealing with this firm and beware of scams” warns the FCA.

Almost all firms and individuals must be authorised by us to carry out or promote financial services in the UK.

This firm is not authorised by The Financial Conduct Authority and may be targeting people in the UK.

What this means for you
If you deal with this firm, you won’t have access to the Financial Ombudsman Service if you have a complaint.

You also won’t be protected by the Financial Services Compensation Scheme (FSCS) if things go wrong. This means it’s unlikely you’d get your money back if the firm goes out of business.

More information here

Lidl GB recalls Fin Carré White Chocolate because it may contain pieces of plastic. The possible presence of plastic makes this product unsafe to eat.

Product details
Fin Carré White Chocolate
Pack size: 100g
Best before: 16 October 2024

Advice to consumers
If you have bought the above product do not eat it. Instead, return it to the store from where it was bought for a full refund. Any customers with queries or concerns can contact Lidl Customer Services on 0203 966 5566 or

More information

Product Recall for O2 Original 20W and 45W Wall Chargers AKOC20WN and AKO45UWN presenting a low risk of an electrical fault.

Product information
Brand: O2
Product Description: 20W and 45W white wall chargers

Affected Models

20W Wall Charger
Model number: AKOC20WN
Barcode: 5056489706723
Affected date range: August 2021–January 2023

45W Wall Charger
Mobel number: AKO45UWN
Barcode: 5056489753680
Affected date range: August 2021–January 2023

Advice to consumers
If you have one of these plugs you can request a replacement by emailing and referencing the voluntary recall process. The Exertis team will arrange for one to be sent to your home address. Please keep hold of your plug until Exertis have confirmed it’s affected by the recall.

More information here

E-scooter and e-bike batteries exploding in peoples home due to risks with lithium-ion batteries

Fires from lithium-ion batteries used to power e-bikes and e-scooters within the first three months of 2023 have taken four lives in the UK and left others hospitalised or seriously injured.

If your battery catches fire, do not attempt to put it out yourself. Get out and call 999 and ask for the fire and rescue service.

Watch the Electrical Safety First video here

To report scams and get advice on consumer issues call Citizen’s Advice consumer helpline on
0808 223 1133.
If you have information on doorstep criminals, counterfeit, fake or illegal goods, illicit tobacco, loan sharks or those selling restricted items to underage kids, call the charity Crimestoppers 100% anonymously on 0800 555 111 


Trading Standards Checked carries out checks on traders so customers can have peace of mind when choosing a tradesperson to do work in their home.

Please help to keep your family and community safe. If you need work done in your home or garden, visit the website to find a safe local tradesperson.

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